Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird continues to block emails.

  • 2 respostas
  • 0 have this problem
  • 2 views
  • Last reply by thinkbp1

more options

In the junk settings the “enable adaptive junk mail controls for this account” box is unchecked. But still some important emails continue being blocked and they do not appear in the trash folder. Is there another way I can prevent TB from regulating my email? I appreciate any help with this.

In the junk settings the “enable adaptive junk mail controls for this account” box is unchecked. But still some important emails continue being blocked and they do not appear in the trash folder. Is there another way I can prevent TB from regulating my email? I appreciate any help with this.

All Replies (2)

more options

Check to see if the blocked messages are being filtered by the mail provider's spam/junk/bulk controls.

https://support.mozilla.org/en-US/questions/1404881

more options

Thank you. I will check that issue.