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mozilla showing "Your tab just crashed" message

  • 2 respostas
  • 1 has this problem
  • 2 views
  • Last reply by Terry

SANGWAN
SANGWAN
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i m keep getting the same message on my mozilla browser on the laptop. "Gah. Your tab just crashed. We can help" with Close Tab button and Restore This Tab button, none of them are helpful. even if a open a new tab same this appears. i tried reinstalling the mozilla, deleted all the files in the C drive, then reinstall it, same this appear again. even if i try to open the get help site of mozilla same this appears. need help fast.

i m keep getting the same message on my mozilla browser on the laptop. "Gah. Your tab just crashed. We can help" with Close Tab button and Restore This Tab button, none of them are helpful. even if a open a new tab same this appears. i tried reinstalling the mozilla, deleted all the files in the C drive, then reinstall it, same this appear again. even if i try to open the get help site of mozilla same this appears. need help fast.
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All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Terry
Terry
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Is the tab crash happening on many sites? You could try clearing the cache.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache