Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All of my emails suddenly disapeared after Thunderbird update

  • 2 respostas
  • 0 have this problem
  • 2 views
  • Last reply by levi4

more options

Version: 115.3.1 (64-bit) I've sent an email then clicked on the "Get messages" button. The program froze for a couple of seconds then all of my emails were gone. I even checked my email service provider's site but no luck. However the data usage says my email account still has 1.3GB of data. I have checked every directory of my email account. What now?

Version: 115.3.1 (64-bit) I've sent an email then clicked on the "Get messages" button. The program froze for a couple of seconds then all of my emails were gone. I even checked my email service provider's site but no luck. However the data usage says my email account still has 1.3GB of data. I have checked every directory of my email account. What now?
Capturas de pantalla anexas

All Replies (2)

more options

Also, this is my local data folder. I have checked the "INBOX" file and it contains all of my disappeared emails.

more options

This is part of my prefs.js file might be helpful:

user_pref("mail.server.server1.canChangeStoreType", true); user_pref("mail.server.server1.directory", "C:\\Users\\Warstek\\AppData\\Roaming\\Thunderbird\\Profiles\\vn75mod8.default-release\\ImapMail\\mail.serviceprovider.domain"); user_pref("mail.server.server1.directory-rel", "[ProfD]ImapMail/email.service.domain"); user_pref("mail.server.server1.hostname", "myhost.domain"); user_pref("mail.server.server1.lastFilterTime", 27716829); user_pref("mail.server.server1.max_cached_connections", 5); user_pref("mail.server.server1.nextFilterTime", 27716839); user_pref("mail.server.server1.socketType", 2); user_pref("mail.server.server1.spamActionTargetAccount", "imap://my%40email@address.domain"); user_pref("mail.server.server1.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server1.type", "imap"); user_pref("mail.server.server1.userName", "my@emailaddress.domain");

user_pref("mail.server.server3.check_new_mail", true); user_pref("mail.server.server3.clientid", "d50c551d-c129-451c-b5b1-c9b41fc8a15f"); user_pref("mail.server.server3.directory", "C:\\Users\\Warstek\\AppData\\Roaming\\Thunderbird\\Profiles\\vn75mod8.default-release\\ImapMail\\EMAIL-SERVICE.PROVIDER-2.domain"); user_pref("mail.server.server3.directory-rel", "[ProfD]ImapMail/email.service.domain"); user_pref("mail.server.server3.force_select", "no-auto"); user_pref("mail.server.server3.hostname", "myhost.domain"); user_pref("mail.server.server3.lastFilterTime", 28273694); user_pref("mail.server.server3.login_at_startup", true); user_pref("mail.server.server3.max_cached_connections", 5); user_pref("mail.server.server3.moveTargetMode", 1); user_pref("mail.server.server3.name", "MY EMAIL ADDRESS"); user_pref("mail.server.server3.namespace.personal", "\"INBOX.\""); user_pref("mail.server.server3.nextFilterTime", 28273704); user_pref("mail.server.server3.port", 143); user_pref("mail.server.server3.serverIDResponse", "(\"name\" \"Dovecot\")"); user_pref("mail.server.server3.socketType", 2); user_pref("mail.server.server3.spamActionTargetAccount", "imap://my%40email@address.domain"); user_pref("mail.server.server3.spamActionTargetFolder", "imap://my%40email@address.domain/INBOX/spam"); user_pref("mail.server.server3.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server3.timeout", 29); user_pref("mail.server.server3.trash_folder_name", "INBOX/Trash"); user_pref("mail.server.server3.type", "imap"); user_pref("mail.server.server3.userName", "my@emailaddress.domain");