Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Dashlane extension repeatedly malfunctioning

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by zeroknight

more options

I have been using Firefox for years, happily. Lately, however, I seem unable to get the Dashlane extension to work for more than a few days before it grays out and will not function. I use Dashlane for everything, so I cannot continue to use a browser that forces me to uninstall and reinstall the extension all the time. I have reported this issue more than once. The extension works fine on Chrome. I don't want to switch to Chrome full-time, but if I can't get this figured out, I'll have to.

I have been using Firefox for years, happily. Lately, however, I seem unable to get the Dashlane extension to work for more than a few days before it grays out and will not function. I use Dashlane for everything, so I cannot continue to use a browser that forces me to uninstall and reinstall the extension all the time. I have reported this issue more than once. The extension works fine on Chrome. I don't want to switch to Chrome full-time, but if I can't get this figured out, I'll have to.

All Replies (2)

more options

Did you report the issue to Dashlane? https://support.dashlane.com/hc/en-us

more options

Does it still happen in a new profile (without signing into sync account)? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.