Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Synced passwords and bookmarks not showing up in new install

  • 3 respostas
  • 0 have this problem
  • 121 views
  • Last reply by jonzn4SUSE

lilly1481
lilly1481
more options

I had to reinstall windows 10, and then Firefox on my computer, after logging into Firefox on this fresh install (had to reset password), my saved passwords and bookmarks are not there. They still exist on my phone, and my phone is now asking for the new password to start syncing again. If I log in on my phone, will it sync the passwords there to my computer? I am worried syncing will cause the ones on my phone to disappear. Is there any way to export my passwords/bookmarks on the phone(android) to file? As a backup just in case. I logged in on an old computer thinking it would sync, even if it was out of date, but now it also shows 0 passwords saved.

I had to reinstall windows 10, and then Firefox on my computer, after logging into Firefox on this fresh install (had to reset password), my saved passwords and bookmarks are not there. They still exist on my phone, and my phone is now asking for the new password to start syncing again. If I log in on my phone, will it sync the passwords there to my computer? I am worried syncing will cause the ones on my phone to disappear. Is there any way to export my passwords/bookmarks on the phone(android) to file? As a backup just in case. I logged in on an old computer thinking it would sync, even if it was out of date, but now it also shows 0 passwords saved.

Chosen solution

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.

Do you have a logins-backup.json that still has login data (encrypted username and password) if you check this in a text editor or by loading the file in a Firefox tab?

Ler a resposta no contexto 👍 2

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.

Do you have a logins-backup.json that still has login data (encrypted username and password) if you check this in a text editor or by loading the file in a Firefox tab?

lilly1481
lilly1481 Question owner
more options

No, the firefox data was deleted when I reinstalled windows. Is there a way to get it from the android app? Will logging in on the Firefox android app cause me to lose the data stored there?

EDIT: I found the logins-backup.json under my profile in the windows.old folder and figured it out from there. Thanks for your help!

lilly1481 modificouno o

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Good job Lilly. Mark this issue as resolved if you have no further questions and have a nice day.