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email status error

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  • Last reply by Matt

w s
w s
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my emails have purple arrows indicating that they are already replied, while they are not actually. this mus be a system error, so any help?

my emails have purple arrows indicating that they are already replied, while they are not actually. this mus be a system error, so any help?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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For IMAP mail accounts these things are shared across devices. In those weird business situations where multiple folk share an account it is also information shared to all.

So is it possible that these mails have been rplied to on another device or user? Right click on one of the message and select open and then "in conversation" is the message only shoown, or a reply as well? Right click the folder, select properties and then the reapir button. DO the arrows just leave?