Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website fails to load

  • 3 respostas
  • 0 have this problem
  • 11 views
  • Last reply by NoahSUMO

more options

There is a website https //secure.exeloncorp.com/login that will not load using FireFox. It will load using Google Chrome. Is this a function of the Website or FireFox? Is there a setting in FireFox that will fix it?

There is a website https //secure.exeloncorp.com/login that '''will not''' load using FireFox. It '''will ''' load using Google Chrome. Is this a function of the Website or FireFox? Is there a setting in FireFox that will fix it?

Chosen solution

Your suggestion did not directly solve my problem. But it did set me on course to solve it. The solution was to tell AdBlocker Ultimate to not block the site. All is well and auto login is even functioning.

Ler a resposta no contexto 👍 1

All Replies (3)

more options

Hey, I'm wondering if Firefox's Tracking Protection is causing your site to behave that way. They may not like the fact that you are blocking tracking cookies or tracking scripts. That can cause the website to react badly in the way you're seeing.

Try changing the Tracking Protection to "Standard" mode. It may be set on Strict or Custom mode: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings

Then revisit that site and let me know if it works now. If not, I think we may need to clear the cache, cookies and site data. Some of those items could be damaged and clearing them would allow new cache files, new cookies and new site data to be created.

To clear cookies, cache and site data: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-all-cookies-site-data-and-cache

After doing this, just know you will be signed out of any sites you set to remember your login. So you will have to relogin to those sites after doing this.

Helpful?

more options

Chosen Solution

Your suggestion did not directly solve my problem. But it did set me on course to solve it. The solution was to tell AdBlocker Ultimate to not block the site. All is well and auto login is even functioning.

Helpful?

more options

Awesome, juxizoza! Thanks for reporting back that AdBlocker Ultimate was blocking it. Really helps us when others come here reporting the same problem.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.