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User is authenticated but not connected after update

Eugene Wong
Eugene Wong
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I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook responded: User is authenticated but not connected.

The email account was synching well until I updated recently to v128.4.4esr.

I searched around online and have tried the following suggestions: - network.dns.disableIPv6 -> true - delete outlook mail account and re-connect - clear startup cache

I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook responded: User is authenticated but not connected. The email account was synching well until I updated recently to v128.4.4esr. I searched around online and have tried the following suggestions: - network.dns.disableIPv6 -> true - delete outlook mail account and re-connect - clear startup cache

Chosen solution

I've resolved the issue by uninstalling thunderbird and re-installing it.

Thank you for your reply PavelkoT.

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All Replies (2)

PavelkoT
PavelkoT
  • Top 25 Contributor
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Did you talk about that with Outlook support? You should check and verify that your are using correct connection settings in TB.

PavelkoT modificouno o

Helpful?

Eugene Wong
Eugene Wong Question owner
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Chosen Solution

I've resolved the issue by uninstalling thunderbird and re-installing it.

Thank you for your reply PavelkoT.

Helpful?

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