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Thunderbird 128.5.2esr Crashes on Launch @ atcuf32.dll | winapi::um::bits::IBackgroundCopyManager::GetJob because of bitdefender

  • 4 respostas
  • 2 have this problem
  • Last reply by richbesq

richbesq
richbesq
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Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode.

Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus.

Here is the most recent submitted crash report:

Crash ID: ⁨bp-b52cd345-636f-445a-ab4c-764ca0250114⁩

Can someone please give me guidance on what is going on and how to fix it?

Thank you.

Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode. Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus. Here is the most recent submitted crash report: Crash ID: ⁨bp-b52cd345-636f-445a-ab4c-764ca0250114⁩ Can someone please give me guidance on what is going on and how to fix it? Thank you.

Wayne Mery modificouno o

Chosen solution

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

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All Replies (4)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

Helpful?

richbesq
richbesq Question owner
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"About Thunderbird" says I am running Version 128.6.0esr currently. Should I download it anyway?

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jaudette38
jaudette38
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I'm on Version: 128.5.2 and get instant crash also.

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richbesq
richbesq Question owner
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On further inspection, I was running the 32 bit version of Version 128.6.0 on a Windows 11 system.

I downloaded and installed the 64 bit version, and so far, after 24 hours, no crashes.

Thank you.

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