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I sign in my Firefox account in new laptop but bookmarks are not synced

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Hi,

I recently recovered my Lenovo laptop and when I sign in my Mozilla account again, nothing happens - no bookmarks, passwords, history etc. are imported. I'm not sure if it's important to mention, but I had to recover my password, in order to sign in after the recovery of my laptop.

When I look at the history of my account, it looks as if it starts on the day I recovered my laptop. I am, however, pretty sure that I use the right sign-in e-mail address.

Is there any way I (or someone from the Mozilla support?) could search with my IP address or the name of my device to find out in which account any history appears prior to the day of my recovery?

Any help would be very much appreciated as I have lost a very big amount of data...

Thank you in advance!

Best, Paris

Hi, I recently recovered my Lenovo laptop and when I sign in my Mozilla account again, nothing happens - no bookmarks, passwords, history etc. are imported. I'm not sure if it's important to mention, but I had to recover my password, in order to sign in after the recovery of my laptop. When I look at the history of my account, it looks as if it starts on the day I recovered my laptop. I am, however, pretty sure that I use the right sign-in e-mail address. Is there any way I (or someone from the Mozilla support?) could search with my IP address or the name of my device to find out in which account any history appears prior to the day of my recovery? Any help would be very much appreciated as I have lost a very big amount of data... Thank you in advance! Best, Paris

All Replies (1)

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What do you mean by "recently recovered my Lenovo laptop" what was done here and what process was used?

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