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Tick boxes to left of mails in TalkTalk folders are missing; they are there using Internet Explorer.

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  • 2 have this problem
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  • Last reply by cor-el

mugbuff
mugbuff
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I log in to TalkTalk and can receive, send and action messages. Two days ago , for the first time in two years, I was asked to enter a displayed code as part of the log in. Since then the boxes to the left of each message in each folder in which you can enter a tick to do multiple actions have disappeared. Since accessing my mail through Internet Explorer works correctly, TalkTalk say the fault is not theirs. I would like to get the boxes back when I use Firefox.

I log in to TalkTalk and can receive, send and action messages. Two days ago , for the first time in two years, I was asked to enter a displayed code as part of the log in. Since then the boxes to the left of each message in each folder in which you can enter a tick to do multiple actions have disappeared. Since accessing my mail through Internet Explorer works correctly, TalkTalk say the fault is not theirs. I would like to get the boxes back when I use Firefox.

All Replies (1)

cor-el
cor-el
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems