We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

While updating Firefox it somehow went to "work offline." I cannot get Firefox as my browser unless I go through Explorer first. How do I correct this? Also I lost my "favorites" when I tried to update.

  • 1 resposta
  • 51 have this problem
  • 6 views
  • Last reply by cor-el

marvitruj
marvitruj
more options

When I try to get online clicking my icon, I get a box that states "Firefox is currently in offline mode and cannot browse the web. Uncheck the 'work offline' menu item, and then try again."

Also I lost my favorites list and cannot retrieve it.

When I try to get online clicking my icon, I get a box that states "Firefox is currently in offline mode and cannot browse the web. Uncheck the 'work offline' menu item, and then try again." Also I lost my favorites list and cannot retrieve it.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to toggle File > Work Offline to see if that helps.

Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.

This can be caused by a problem with the file places.sqlite that stores the bookmarks and the history.