Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

security padlock icon doesn't come on when I purchase items on line since I upgraded to Firebfox 4

  • 1 resposta
  • 12 have this problem
  • 6 views
  • Last reply by TonyE

hanawaytp
hanawaytp
more options

I upgraded to Firefox 4 yesterday. Since doing the upgrade the yellow security padlock icon doesn't come on when I am typing my credit card number when making a purchase on the internet. Before finishing the upgrade a window opened stating something about the Kaspersky url wasn't compatible with Firefox 4. When I click on the Kaspersky icon the screen that opens states that my computer is protected from viruses.

I'm concerned that my credit card number might not be secure when making purchases on the internet following this upgrade. The security padlock icon always came on with the previous version of Firefox.

Thank you,

Tom Hanaway

I upgraded to Firefox 4 yesterday. Since doing the upgrade the yellow security padlock icon doesn't come on when I am typing my credit card number when making a purchase on the internet. Before finishing the upgrade a window opened stating something about the Kaspersky url wasn't compatible with Firefox 4. When I click on the Kaspersky icon the screen that opens states that my computer is protected from viruses. I'm concerned that my credit card number might not be secure when making purchases on the internet following this upgrade. The security padlock icon always came on with the previous version of Firefox. Thank you, Tom Hanaway

All Replies (1)

TonyE
TonyE
  • Moderator
more options

The padlock has been replaced by the site identity button, for details on using it see https://support.mozilla.com/kb/Site+Identity+Button

If you want to add a padlock icon to the location bar, you can use the Padlock add-on - https://addons.mozilla.org/firefox/addon/padlock-icon/