Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My website provider says firefox is interfering with accessing my e-mail

  • 1 resposta
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

more options

When my husband tries to access his e-mail he is unable to - the program stops just before the listing of the mail. We were told by Verizon that this may be a Firefox issue.

When my husband tries to access his e-mail he is unable to - the program stops just before the listing of the mail. We were told by Verizon that this may be a Firefox issue.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).