Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Back arrow doesn't work or light up. Tried safe mode thing. Not stuck in safe mode. What to do? Thanks. ckline

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

ckleinmaier
ckleinmaier
more options

My back arrow isn't working. I followed troubleshooting process; went into and out of safe mode. Closed down and restarted a couple of times. I'm running the latest Firefox on Dell Studio laptop, Windows Vista. I've done all the troubleshooting listed below. No change.

My back arrow isn't working. I followed troubleshooting process; went into and out of safe mode. Closed down and restarted a couple of times. I'm running the latest Firefox on Dell Studio laptop, Windows Vista. I've done all the troubleshooting listed below. No change.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I assume that it still didn't work in Safe mode?

Can you right-click either button to get a drop down list?

Are you using Private Browsing?

Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile:

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files

See: