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Firefox crashes at start up, even in safe mode

  • 4 respostas
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

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Firefox crashes on start up. Crashes in safe mode as well. Tried steps on articles. Was watching adobe flash player when it crashed first time.

Firefox crashes on start up. Crashes in safe mode as well. Tried steps on articles. Was watching adobe flash player when it crashed first time.

All Replies (4)

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Any other recent crash IDs (maybe some have links to bugs or other posts) Crash report: ba759d32-e684-4f6c-813b-679ce2111005
Crash signature: nsSecureBrowserUIImpl::OnLocationChange(nsIWebProgress*, nsIRequest*, nsIURI*)

That one does not seem to give any useful info at present.

Malware is one common cause of crashes, and that may produce variable crash reports, it is probably worth doing full scans with multiple tools/software to try to rule out the possibility of malware.

Besides trying in safe mode did you also try disabling all plugins whilst in safe mode. (If it crashes before then, are you able to create a new profile and try that ? ) Also if crashing before about:crashes may be entered have you seen http://kb.mozillazine.org/Breakpad#Location_of_crash_reports

Sorry I am not able to give a useful answer at the moment.

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Ensure firefox and all extensions and plugins are up-to-date. In particular make sure Flash Player is updated current version for all/most OS is 11.0.1.152

You may have difficulty updating the version if firefox crashes. Note IE and Firefox do NOT use the same plugin. You may need to dig around in Adobe's sites to find a suitable download for version 11.0.1.152 ; or take advice from their forum. (There usual update method expects a working browser & tries to update the browser that is in use)

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Solution I employed was Chrome! I have had it with FF. I have better things to do than to continuously restarting FF.

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Are you using any proxy software like TOR?

What are your connection settings?

  • Tools > Options > Advanced : Network : Connection > Settings