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Firefox crashes

  • 1 resposta
  • 1 has this problem
  • Last reply by knorretje

OrionECG
OrionECG
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Firefox was running fine, then today it crashed on me. I cannot get to the internet in older versions or newer. I have uninstalled the software and reinstalled it, still the problem is not fixed.

When I try to get to mozilla from my shortcut, it crashes, as well as when i try to launch it after the installations.

Firefox was running fine, then today it crashed on me. I cannot get to the internet in older versions or newer. I have uninstalled the software and reinstalled it, still the problem is not fixed. When I try to get to mozilla from my shortcut, it crashes, as well as when i try to launch it after the installations.

All Replies (1)

knorretje
knorretje
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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-a9336bf2-ae59-49ed-a1ff-2c2892111104
Firefox 3.6.23 Crash Report Signature: (empty signature)
This may be caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See for the firefox 7 version of the crash Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.