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certain websites like youtube and napster are asking to install the latest flash player by adobe; when I use Internet Explorer it works and doesn't ask to install flash player

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  • Last reply by SafeBrowser

hjromero18
hjromero18
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since the latest firefox was installed, i cannot listen to youtube and napster. I tells me that I have to download and install the latest Adobe Flash player. I have done that and it still does not work. When I go to Internet Explorer, they both work without asking me to install the flash player. Please advise

since the latest firefox was installed, i cannot listen to youtube and napster. I tells me that I have to download and install the latest Adobe Flash player. I have done that and it still does not work. When I go to Internet Explorer, they both work without asking me to install the flash player. Please advise

All Replies (1)

SafeBrowser
SafeBrowser
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There are 2 versions of Adobe Flash:

  • an ActiveX version for IE only
  • a Plugin version for most other browsers including Firefox
  • On a Windows system, you should always update both individually.

You MAY not have the Plugin version for Firefox installed. If you do, in Add-ons > Plugins you would see "Shockwave Flash (version)".

Install or update Adobe Flash

  1. Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus"):
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. To update/install the ActiveX version for IE only', repeat the process, but use IE to go to the above website.


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