Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Online banking site now shows login page as text-only; on different computer it still shows page with images and clickables -- is there a fix?

more options

Previously when I logged in to my INGdirect online bank account, the login window came up showing images and clickable hotspots. Recently, the login window changed to a text-only version. On two different computers running Firefox, the login comes up in the previous version, with images and clickable hotspots. I'm unaware of having done anything to change my settings either in Firefox or on the banking website. Because it seems to be localized on this computer, I've tried downloading latest version of Firefox, but got no change, login still comes up in text-only format.

Previously when I logged in to my INGdirect online bank account, the login window came up showing images and clickable hotspots. Recently, the login window changed to a text-only version. On two different computers running Firefox, the login comes up in the previous version, with images and clickable hotspots. I'm unaware of having done anything to change my settings either in Firefox or on the banking website. Because it seems to be localized on this computer, I've tried downloading latest version of Firefox, but got no change, login still comes up in text-only format.

Chosen solution

Try clearing your browser cache.

Tools > Clear Recent History... - hit Details and make sure only Cache is selected, then select Everything and hit the Clear Now button.

Ler a resposta no contexto 👍 1

All Replies (1)

more options

Chosen Solution

Try clearing your browser cache.

Tools > Clear Recent History... - hit Details and make sure only Cache is selected, then select Everything and hit the Clear Now button.