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how can I cancel an update download once it has started?

  • 5 respostas
  • 1 has this problem
  • 11 views
  • Last reply by ttango

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Firefox asks me to download an update to version 3.6.24 every time I go online. I do not wish to do so at this time. However, I hit the download button by accident and it began the download. I have paused it, but I want to know how I may stop it altogether (for this time). I have a Mac.

Firefox asks me to download an update to version 3.6.24 every time I go online. I do not wish to do so at this time. However, I hit the download button by accident and it began the download. I have paused it, but I want to know how I may stop it altogether (for this time). I have a Mac.

All Replies (5)

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If you Cancel the download by clicking the X in the download manager window then the partially downloaded file will be removed.

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Thank you cor-el. When we didn't get an answer by bedtime, we decided to let the update finish downloading. But now I know what to do if it happens again.

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The reply from cor-el assumes that the question was about an ordinary download, managed by the "Downloads" panel interface. A Firefox update does its downloading (before installation) with a different interface panel. I do not have a screen-capture of the actual panel in that it's appearance happened a few days ago and our final approach was to suspend the automatic download (note that that had been started in error), and then to do all the manual steps we usually would do for a deliberately, manually-started, update. But the "hanging in mid-air" update forced us to do that update in a way and at a time that we ordinarily would not do it.

I still contend that the Firefox update progress panel (whatever it is labelled) does *NOT* have any obvious cancellation interface, not even the "x" noted above. (... and if it *only* had an "x", in my opinion that would not be a sufficiently obvious interface as compared to having a "Cancel" button.)

I am replying in this thread on behalf of "shepdog" as I am our local desktop support for the particular Macintosh. Please consider this reply as a mark that the reply from cor-el, while it was a correct answer, was not an answer to the particular question that was asked, i.e., "Not Helpful".

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You probably need to remove files manually if an update download (Help > About) is paused.

I don't know to which folder the update files get downloaded on Mac, but that may be in the updates folder in the Firefox application folder.

See e.g. http://kb.mozillazine.org/Software_Update (Software Update not working properly)

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I don't understand how you got 3.6.24 to load at all! After FF nagged me about this update I finally gave the go-ahead, it said it downloaded - I would start it the next time I booted up.

Well! I got an error message that said the 3.6.24 was out of date and wanted me to download the 'newest version', 8.0.

Given my growing distaste for FF, I canceled out the whole thing. As it is, I can't view the complete format of most of the sites I visit and more and more am driven to IE.