Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to update: when dragging icon to my applications folder it says "We cannot update because you don't have sufficient privilidges to update some of the items" how do I move forward?

  • 1 resposta
  • 1 has this problem
  • 9 views
  • Last reply by Ibai

more options

when trying to update to the latest version of Firefox. I installed and was to the point where I drag the FF icon into my applications folder. Then a window pops up that says I already have an older version that already exists, would I like to update to newer version. I select Ok. Then another window says " update cannot be completed because I don't have sufficient privileges to update....

please advise.

when trying to update to the latest version of Firefox. I installed and was to the point where I drag the FF icon into my applications folder. Then a window pops up that says I already have an older version that already exists, would I like to update to newer version. I select Ok. Then another window says " update cannot be completed because I don't have sufficient privileges to update.... please advise.

All Replies (1)

more options

Hi!

Make sure that you are logged in as Administrator.

You can check that by going to System Preferences -> Users and Groups

If you don't have an Admin account, ask the owner to update Firefox for you.

Best, Ibai