Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Download files not appearing

  • 4 respostas
  • 3 have this problem
  • 13 views
  • Last reply by Macnoon

Macnoon
Macnoon
more options

All files I try to download appear in the Firefox Downloads window and initially have 'Cancelled' underneath the file. When I click on a file it starts to download and I can see it in the Downloads window in explorer. When the download finishes it disappears from the explorer Download window.

I have looked at Help but I can find nothing to solve the problem and allow downloads. How do I get downloads?

All files I try to download appear in the Firefox Downloads window and initially have 'Cancelled' underneath the file. When I click on a file it starts to download and I can see it in the Downloads window in explorer. When the download finishes it disappears from the explorer Download window. I have looked at Help but I can find nothing to solve the problem and allow downloads. How do I get downloads?

Chosen solution

Hi cor-el

Thanks for another suggestion. That did not work but I have done another system restore this time going back 6 weeks and it appears that the problem has now gone away. I also had an IE9 problem with downloading and an APPCRASH when trying to load hotmail. This all now works.

I have no clue what happened to cause the problem in the first place but there did not appear to be any resolution other than the sledge hammer to crack a nut by an old system backup.

Ler a resposta no contexto 👍 0

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Are you remembering downloads?

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history" > "Remember download history"
Macnoon
Macnoon Question owner
more options

Hi Cor-el,

Thanks for the suggestion but all that you have suggested is already there. I have tried downloading to a different folder but the result is the same. IO can see the Download panel with what should have downloaded but I can't find any of the files and when I right click on any files, the 'open' option is greyed out.

Macnoon

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If Open and Open Containing Folder in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Macnoon
Macnoon Question owner
more options

Chosen Solution

Hi cor-el

Thanks for another suggestion. That did not work but I have done another system restore this time going back 6 weeks and it appears that the problem has now gone away. I also had an IE9 problem with downloading and an APPCRASH when trying to load hotmail. This all now works.

I have no clue what happened to cause the problem in the first place but there did not appear to be any resolution other than the sledge hammer to crack a nut by an old system backup.