Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

After McAfee S/W Upgrade receive a McAfee request to Restart now/Restart later but "radio buttons" not functioning.

  • 4 respostas
  • 1 has this problem
  • 1 view
  • Last reply by tideswell

tideswell
tideswell
more options

I am using Firefox 10(desktop) with McAfee(BT NetProtect Plus)

At each occasion that my PC is activated McAfee does a S/W upgrade to provide the latest security features/enhancements etc. a Pop-up window appears which requests the PC be restarted and provides two "radio buttons" titled Restart Now and Restart Later. Previously with other versions of Firefox the buttons were totally inactive but the pop-up window could be moved to hide it off-screen. Now the buttons "depress" when clicked on but nothing happens i.e. no restart and the pop-up is fixed and cannot not be moved or hidden so a restart has to be performed to clear the pop-up from the screen.

I am using Firefox 10(desktop) with McAfee(BT NetProtect Plus) At each occasion that my PC is activated McAfee does a S/W upgrade to provide the latest security features/enhancements etc. a Pop-up window appears which requests the PC be restarted and provides two "radio buttons" titled ''Restart Now'' and ''Restart Later.'' Previously with other versions of Firefox the buttons were totally inactive but the pop-up window could be moved to hide it off-screen. Now the buttons "depress" when clicked on but nothing happens i.e. no restart and the pop-up is ''fixed'' and cannot not be moved or hidden so a restart has to be performed to clear the pop-up from the screen.

All Replies (4)

Michael Verdi
Michael Verdi
more options

It sounds like this pop-up is created by McAfee, not Firefox. Is that correct? (see Is the pop-up coming from Firefox)

tideswell
tideswell Question owner
more options

Hi, yes the pop-up is from McAfee. I have checked on Firefox support previously apparently the problem was caused by McAfee and a fix was awaited. If this an attempt at a fix it hasn't worked.

Michael Verdi
Michael Verdi
more options

Well McAfee will have to be the one to take care of their "fix" :(

But I'd recommend unistalling it and the addons that it adds to Firefox. Here's a report one of the problems it causes http://blog.mozilla.com/nnethercote/2012/02/17/the-mcafee-site-advisor-add-on-has-an-appalling-memory-leak/

Here are instructions for uninstalling addons - Disable or remove Add-ons

As for another security software program, I always use Microsoft Security Essentials. It works well, it's free, gets updated all the time and doesn't cause any problems with Firefox.

tideswell
tideswell Question owner
more options

I attempted to uninstall McAfee but this failed. I reported the problem to BT Support who also failed to remove it at the first attempt. After successful removal the re-install halted and a couple of "redundant" BT Yahoo programs had to be removed before it would complete the installation. Now it's a question of waiting to see if the issue has been resolved. If it hasn't I will remove McAfee and replace it with Microsoft Security Essentials as you suggested. Thanks for the advice.