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Firefox does not update after downloading updates on restart. How to fix?

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  • 3 have this problem
  • 7 views
  • Last reply by webman56

webman56
webman56
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For quite some time now I receive the auto-notification that an update is ready to download. I proceed with the download and restart Firefox, yet the browser never updates. How do I fix this short of doing manual downloads every time?

MacBook Pro Mac OS 10.6 FF v 10.0

For quite some time now I receive the auto-notification that an update is ready to download. I proceed with the download and restart Firefox, yet the browser never updates. How do I fix this short of doing manual downloads every time? MacBook Pro Mac OS 10.6 FF v 10.0

All Replies (2)

Matt_G
Matt_G
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Hi webman56,

You should take a look at the Knowledge Base article Update Firefox to the latest release. There is a lot of good information in there and some troubleshooting steps as well.

If that doesn't work, you might want to try installing a fresh copy of Firefox:

http://www.mozilla.org/firefox/new/

I would suggest that you first back up your personal information and bookmarks, just in case. You can find details in the article Back up and restore information in Firefox profiles.

Hopefully this helps!

webman56
webman56 Question owner
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Thanks for your reply, Matt. I already read the knowledge base article, and it doesn't specifically address my issue. The update IS being downloaded, yet it is not updating the FF app - even on restart. As I indicated in my initial question, I've been experiencing this for the last year. To finally upgrade to v.10.0 I had to download a fresh copy of FF. Now, again, for the last two updates that I've been notified on - 10.1 and 10.2 I've followed the same procedure - allowed the downloads, did the restart and NO UPDATE to the app.