Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

does not print web page - 'save as' menu appears - unknown problem dialog box then appears. Only recently - does not happen in explorer??

  • 3 respostas
  • 3 have this problem
  • 11 views
  • Last reply by Vivek

more options

Try to print a webpage or selection therefrom. When 'file'- 'print' selected on Mozilla tabs, it does not work. The print menu appears but when 'print' clicked, the 'save as' menu box appears. When 'save as' is closed a dialog box appears saying 'unknown error while printing'. Cannot print webpage unless from a screensaver (ie whole screen). This has only happened recently (update maybe). Tried on Windows Explorer and all ok

Try to print a webpage or selection therefrom. When 'file'- 'print' selected on Mozilla tabs, it does not work. The print menu appears but when 'print' clicked, the 'save as' menu box appears. When 'save as' is closed a dialog box appears saying 'unknown error while printing'. Cannot print webpage unless from a screensaver (ie whole screen). This has only happened recently (update maybe). Tried on Windows Explorer and all ok

Chosen solution

Having checked problem existed at all locations - found idiot finger trouble. When selecting 'print' noticed that 'Printer Selected' had been changed from my normal i865 to 'Microsoft Office Document Image writer'!!!!! Once changed back all O.K. Thanks for your trouble

Ler a resposta no contexto 👍 0

All Replies (3)

more options
more options

Chosen Solution

Having checked problem existed at all locations - found idiot finger trouble. When selecting 'print' noticed that 'Printer Selected' had been changed from my normal i865 to 'Microsoft Office Document Image writer'!!!!! Once changed back all O.K. Thanks for your trouble

more options

Thank you for the helpful feedback.