Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 3 respostas
  • 1 has this problem
  • 9 views
  • Last reply by Ed

lman29
lman29
more options

When I try to open firefox, it says that the application quit unexpectedly. When I click relaunch, it says that firefox quit unexpectedly after it was relaunched. When I click relaunch again, it asks if I want to reset application settings for firefox. No matter what I click on this one, it just brings me back to the first warning and the cycle happens over and over.

Thanks

When I try to open firefox, it says that the application quit unexpectedly. When I click relaunch, it says that firefox quit unexpectedly after it was relaunched. When I click relaunch again, it asks if I want to reset application settings for firefox. No matter what I click on this one, it just brings me back to the first warning and the cycle happens over and over. Thanks

All Replies (3)

Ed
Ed
more options

Hi lman29,

Please have a look at this article: Firefox won't start - find solutions

I hope that helps. Post back if not.

--Edward

lman29
lman29 Question owner
more options

Hi Edward,

Thanks for your help, but unfortunately I tried everything on that page and nothing worked. :(

On a random other note, my iTunes stopped working at the same time as Firefox if that connection helps anyone.

Ed
Ed
more options

Hmm. Ok if other programs are have also stopped working that makes me suspect something outside firefox causing the problem. Have you installed all the latest security patches? Not sure if the Flashback malware has been know to cause this problem: https://support.apple.com/kb/DL1534

Please also see this previous question. It looks like a similar issue to yours: https://support.mozilla.org/en-US/que.../924843

I am not sure if that was ever resolved but I think your next step should be to follow cor-el's advice and try to create a new profile to test whether firefox will start with blank profile. If it does then you can begin to migrate parts of your old profile onto the new one until you find the problem.

I'll quote cor-el's post below:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile": 

   https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: 

   http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Post back if that doesn't help.

Ed modificouno o