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Firefox crashes

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I download Firefox 12, open it, it crashes. I can't open in safe mode, I have tried with the firewall open and closed. I am at a loss as to what to do

I download Firefox 12, open it, it crashes. I can't open in safe mode, I have tried with the firewall open and closed. I am at a loss as to what to do

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Chosen Solution

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To date problem seems solved, although it was achieved by downloading the latest version rather than following any of these steps