Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6 respostas
  • 4 have this problem
  • 1 view
  • Last reply by reginasmola

more options

I cannot open Firefox. It crashes in regular and safe mode. I have rebooted and nothing works.

I cannot open Firefox. It crashes in regular and safe mode. I have rebooted and nothing works.

Chosen solution

FYI: I just installed the latest version and Firefox works now. Very strange, but glad it worked.

Ler a resposta no contexto 👍 0

All Replies (6)

more options

That crash ID doesn't look right and it doesn't pull up any results. Can you double-check it? Instructions for finding a crash id when firefox won't start are here.

more options

I did. That's all it says when I open the latest crash report in notepad. When the crash window appears and I click on the Details button to see more, nothing happens.

more options

I'm downloading the latest version now (13.0) and will see if I can run the installation.

more options

Chosen Solution

FYI: I just installed the latest version and Firefox works now. Very strange, but glad it worked.

more options

hello, just out of interest: do you have trusteer report installed on your pc (since it is known to cause some crashes recently in combination with the lastpass addon)?

more options

No I do not have the trusteer report installed. Strange that a simple re-install fixed the issue.