Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Welcome page and add-on check repeats every time I open Firefox 13.0

  • 6 respostas
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

more options

I recently installed FF13.0. My homepage is about:blank. Every time I open FF, the add-on computability checker runs then when FF finally opens, it shows a Welcome page instead of a blank page. How do I fix this?

I recently installed FF13.0. My homepage is about:blank. Every time I open FF, the add-on computability checker runs then when FF finally opens, it shows a Welcome page instead of a blank page. How do I fix this?

Chosen solution

you could try to reset firefox and see if this is making a difference (your bookmarks & passwords will be kept)

Refresh Firefox - reset add-ons and settings

Ler a resposta no contexto 👍 1

All Replies (6)

more options
more options

Thank you for your reply. As I indicated in my post, my homepage is already set to about:blank. When FF starts the setting is to "show a blank page. Their is no problem with my tool-bars nor are there multiple homepages shown in my settings. So, the fixes you proposed aren't applicable. Any other suggestions?

more options

Try to reset all preferences.


It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

more options

I have attempted to review and understand the references that you sent to me but am at a loss to do so. Maybe I'm "illiterate" when it comes to understanding compterese? Is there a simple answer to my question or am I condemned to computer hell as a result of my inability to comprehend your responses?

more options

Chosen Solution

you could try to reset firefox and see if this is making a difference (your bookmarks & passwords will be kept)

Refresh Firefox - reset add-ons and settings

more options

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

See also: