Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 respostas
  • 3 have this problem
  • 5 views
  • Last reply by cor-el

more options

Continual crashes on start up even when Firefox is uninstalled and reinstalled. I run XP 32 bit

Continual crashes on start up even when Firefox is uninstalled and reinstalled. I run XP 32 bit

All Replies (2)

more options

Hi,

Please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

If the problem persists, please also check in a new profile. If the new profile is okay, you can then Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

more options

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: