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Firefox crashes

  • 2 respostas
  • 7 have this problem
  • 2 views
  • Last reply by cor-el

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Unable to open Firefox in Safe mode as well. It shows crash report.

Unable to open Firefox in Safe mode as well. It shows crash report.

All Replies (2)

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We're sorry to hear that your Firefox seems to be crashing when you open it.

The particular Crash ID that you supplied in More system details ... is an empty / corrupt report.
https://crash-stats.mozilla.com/report/index/9f4b1c08-813f-4656-b8ff-4b9372120630
Please supply a few more Crash ID's.

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I notice that you are running an Aurora build (15a2).

Do the release (13.0.1) or the beta version (14b10) crash as well?