Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Belgium eID 1.0.16 extension is responsible for d3d9window message

  • 2 respostas
  • 6 have this problem
  • 4 views
  • Last reply by tomvdp

more options

Because I have spend hours looking for a solution and finally found it, I thought I would share it here so others with a the same problem may find this.

After installing the necessary addon for the Belgian Taxonweb application, the Belgium eID extension, Firefox did not close anymore. Well the window closed, but the process remained active. When shutting down a message stated that a D3D9Window was still active.

After disabling the Belgium eID extension, all troubles went away...

Firefox 13.0.1 on XP sp2

Because I have spend hours looking for a solution and finally found it, I thought I would share it here so others with a the same problem may find this. After installing the necessary addon for the Belgian Taxonweb application, the Belgium eID extension, Firefox did not close anymore. Well the window closed, but the process remained active. When shutting down a message stated that a D3D9Window was still active. After disabling the Belgium eID extension, all troubles went away... Firefox 13.0.1 on XP sp2

All Replies (2)

more options

tomvdp, thanks for sharing your solution for your problem with us.

more options

To complete this: merely disabling the extension is not enough. I had to completely uninstall the Belgium eID application. Even starting Firefox in safemode resulted in the same problematic behaviour.