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Can't load Disqus comments even in safe mode

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  • 19 have this problem
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  • Last reply by dbsf

dbsf
dbsf
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Even in Safe Mode with all add-ons disabled, I can't load Disqus comments on any site. I have also tried enabling third-party cookies and pop-up windows and made sure all my plug-ins are up to date. I don't know what else to try.

I get the message "DISQUS seems to be taking longer than usual. Reload?". When I reload I get the same message again after a few seconds. Sometimes the comments will flash on the screen for an instant and then disappear.

This is on Mac OS 10.6.8.

Even in Safe Mode with all add-ons disabled, I can't load Disqus comments on any site. I have also tried enabling third-party cookies and pop-up windows and made sure all my plug-ins are up to date. I don't know what else to try. I get the message "DISQUS seems to be taking longer than usual. Reload?". When I reload I get the same message again after a few seconds. Sometimes the comments will flash on the screen for an instant and then disappear. This is on Mac OS 10.6.8.

Chosen solution

Another user reported getting this same message. Although we didn't learn the cause of the problem in that thread, you might take a look: Firefox 15.0.1 won't load disqus even in safe mode.

By the way, Firefox 10.0.2 has several publicly disclosed security vulnerabilities. Is there any reason you have not upgraded to Firefox 15 or another intermediate version?

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All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

Another user reported getting this same message. Although we didn't learn the cause of the problem in that thread, you might take a look: Firefox 15.0.1 won't load disqus even in safe mode.

By the way, Firefox 10.0.2 has several publicly disclosed security vulnerabilities. Is there any reason you have not upgraded to Firefox 15 or another intermediate version?

dbsf
dbsf Question owner
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Thank you. I will try resetting my profile per the other thread.

I will install v15. I wasn't aware that I was behind in my versions. My "About" window tells me I am up to date - why is that?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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I don't know why your About window would say you are up-to-date if you do not have Firefox 15.

(There is an extended support release (ESR) version of Firefox 10 for companies that want their IT departments to closely manage Firefox, but that currently is numbered more like 10.0.7.)

It is possible that Firefox is incorrectly reporting its version to the forum software. If your About dialog shows a version other than 10.0.2, you might have the issues described in this article: How to reset the default user agent on Firefox.

dbsf
dbsf Question owner
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Well, rebuilding my profile solved my Disqus problem and I am now on Firefox 15. I will keep an eye out to see if I am being notified of new versions. Thanks for your help.