Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I just downloaded Firefox 17 on my pc. I cannot get the Firefox toolbar to come up. Only an option to set Yahoo as homepage comes up.

  • 2 respostas
  • 4 have this problem
  • 1 view
  • Last reply by user633449

DaleMatthews
DaleMatthews
more options

When I click on the Mozilla Firefox shortcut, only the Make Yahoo! your home page comes up. It tells me how to make it my homepage, but you need the Mozilla toolbar to do so, and there's no finding the toolbar. Very frustrating. I have uninstalled and reinstalled many times, and it ALWAYS comes up with this Yahoo thing.

When I click on the Mozilla Firefox shortcut, only the Make Yahoo! your home page comes up. It tells me how to make it my homepage, but you need the Mozilla toolbar to do so, and there's no finding the toolbar. Very frustrating. I have uninstalled and reinstalled many times, and it ALWAYS comes up with this Yahoo thing.

All Replies (2)

Andrew
Andrew
  • Moderator
more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

user633449
user633449
more options

What do you mean, Mozilla Toolbar? Can you give a screenshot? Also, try to reset firefox. Refresh Firefox - reset add-ons and settings