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Web2pdf add-on conflicts with my Adobe CS3 PDF printer.

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I installed the web2pdf add-on because I thought it was an idea with merit, particularly since creating PDFs without Adobe CS graphics software was an annoyance I routinely encounter (since Adobe restricts the number of devices that may be loaded with a given Adobe Creative Suite "purchase"). I downloaded the web2pdf add-on, and it would not create a PDF, instead presenting me with an error message.

"Adobe PDF Properties" tells me my PDF printer is working properly, but when I attempt to print a PDF, I get a pop-up window that informs me of an "error printing PDF." If I try again, the popup window tells me that my "Adobe PDF" is in "error status" until I remove the queued document.

I never had this problem before I downloaded print 2pdf, and now that I've uninstalled it, the problem remains.

How do I regain my Adobe PDF function? Any steps I can take to set my system back to its original operational state? Would reloading my Adobe CS3 solve the problem? Is there anything I should/can do before I resort to that (a very timely process)?

I installed the web2pdf add-on because I thought it was an idea with merit, particularly since creating PDFs without Adobe CS graphics software was an annoyance I routinely encounter (since Adobe restricts the number of devices that may be loaded with a given Adobe Creative Suite "purchase"). I downloaded the web2pdf add-on, and it would not create a PDF, instead presenting me with an error message. "Adobe PDF Properties" tells me my PDF printer is working properly, but when I attempt to print a PDF, I get a pop-up window that informs me of an "error printing PDF." If I try again, the popup window tells me that my "Adobe PDF" is in "error status" until I remove the queued document. I never had this problem before I downloaded print 2pdf, and now that I've uninstalled it, the problem remains. How do I regain my Adobe PDF function? Any steps I can take to set my system back to its original operational state? Would reloading my Adobe CS3 solve the problem? Is there anything I should/can do before I resort to that (a very timely process)?

All Replies (3)

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Have you uninstalled the web2pdf add-on?

https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

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HI, edmeister. Thanks for your response.

Yes, I have uninstalled web2pdf. However, when I attempt to print a PDF, "Adobe PDF Properties" tells me my PDF printer is working properly, but when I attempt to print a PDF, I still get a pop-up window that informs me of an "error printing PDF." If I try again, the popup window tells me that my "Adobe PDF" is in "error status" until I remove the queued document.

I never had this problem before I downloaded print 2pdf, and now that I've uninstalled it, the problem remains.

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Just tried to PDF again, with same result. Seems the only way I can create a PDF is to copy and paste onto another browser, unless I want to reinstall web2pdf which seems to be a pretty unsavory way to push an add-on.

I can't believe I'm the only person in the online community to experience this problem. Doesn't Mozilla care about this glitch?

More importantly, doesn't Mozilla care about user trust?

freethink001 modificouno o