Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox and Internet Explorer crashes on startup

  • 2 respostas
  • 5 have this problem
  • 1 view
  • Last reply by HssCobra

more options

Firefox and Internet Explorer both crash at startup. I have tried resetting Firefox but it still crashes. I click on the details box and nothing happens. They will both work fine when I boot up Windows in safe mode.

bp-564f7898-b699-45de-83c6-5c8912130324

Firefox and Internet Explorer both crash at startup. I have tried resetting Firefox but it still crashes. I click on the details box and nothing happens. They will both work fine when I boot up Windows in safe mode. bp-564f7898-b699-45de-83c6-5c8912130324

Chosen solution

Try to disable hardware acceleration in Firefox.

Try to update the graphic display driver.

Ler a resposta no contexto 👍 1

All Replies (2)

more options

Chosen Solution

Try to disable hardware acceleration in Firefox.

Try to update the graphic display driver.

more options

Disabling hardware acceleration worked for Firefox, now I just have a problem with Internet Explorer.