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MS Outlook People page will not load in Firefox. It loads in other browsers.

  • 2 respostas
  • 3 have this problem
  • 5 views
  • Last reply by chuckworkb

chuckworkb
chuckworkb
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I use Outlook and when I use it in Firefox version 21.0 the People page will not open. When I use Outlook in another browser the people page opens without any issues. In firefox it just clocks and clocks an then since there is a problem and stops. I was told that the adobe add on was an issue, I tried disabling it, and installing the latest version and it still will not work. I deleted all my cache still will not work. Any ideas? Thanks

I use Outlook and when I use it in Firefox version 21.0 the People page will not open. When I use Outlook in another browser the people page opens without any issues. In firefox it just clocks and clocks an then since there is a problem and stops. I was told that the adobe add on was an issue, I tried disabling it, and installing the latest version and it still will not work. I deleted all my cache still will not work. Any ideas? Thanks

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

chuckworkb
chuckworkb Question owner
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That fixed it - thank you.