Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox opens then closes. I open it again and it's fine. Only after startup.

  • 2 respostas
  • 2 have this problem
  • 3 views
  • Last reply by kobe

ronfox
ronfox
more options

when I first turn on my computer, I click on firefox and it opens. Before I can do anything, it closes and I have to reopen it. This only happens after start up. After that it stays open

when I first turn on my computer, I click on firefox and it opens. Before I can do anything, it closes and I have to reopen it. This only happens after start up. After that it stays open

All Replies (2)

smo
smo
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

kobe
kobe
more options

Try deleting the user.js file in your profile folder