Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

ebay states "This Connection Is Untrusted" and has done for a long time - please help me use ebay again!

  • 4 respostas
  • 10 have this problem
  • 3 views
  • Last reply by cor-el

DaveyC
DaveyC
more options

For a long time now, every time I've tried to log in to ebay (I can get into ebay, but I cannot log into my account, etc) or Paypal (I cannot even access this site), I get an error message stating that "the connection is untrusted" "You have asked Firefox to connect securely to signin.ebay.com, but we can't confirm that your connection is secure".- I've tried the standard solution i.e. resetting the time and date on my computer, but still this does not work. Please help as this is severely restricting the use on my computer - and it's frustrating as hell! Many thanks

For a long time now, every time I've tried to log in to ebay (I can get into ebay, but I cannot log into my account, etc) or Paypal (I cannot even access this site), I get an error message stating that "the connection is untrusted" "You have asked Firefox to connect securely to signin.ebay.com, but we can't confirm that your connection is secure".- I've tried the standard solution i.e. resetting the time and date on my computer, but still this does not work. Please help as this is severely restricting the use on my computer - and it's frustrating as hell! Many thanks

All Replies (4)

kobe
kobe
more options

refer to

DaveyC
DaveyC Question owner
more options

Thanks for the reply; however, the Technical Details are as follows:

"signin.ebay.co.uk uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is not trusted.

(Error code: sec_error_untrusted_issuer)"

Unfortunately, there is nothing in the info. that you sent me with details regarding "untrusted issuers".

Any further you can give me would be really appreciated.

Many thanks

kobe
kobe
more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

You can use this button to go to the Firefox profile folder: