Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Cannot Log in to facebook account

  • 2 respostas
  • 10 have this problem
  • 9 views
  • Last reply by arsena

arsena
arsena
more options

Hello,

I'm trying to log in to my facebook account but I get this instead: http://a0.vsoh.com/677u.png

I tried clearing cookies and cache but didn't work. Then uninstalled browser completely and installed latest Beta version. Still same.

Thanks in advance.

Hello, I'm trying to log in to my facebook account but I get this instead: http://a0.vsoh.com/677u.png I tried clearing cookies and cache but didn't work. Then uninstalled browser completely and installed latest Beta version. Still same. Thanks in advance.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Ler a resposta no contexto 👍 3

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

arsena
arsena Question owner
more options

Creating a new profile helped.

Is there any chance to get something virus-like from bookmarks?

As you could see from the screenshot it was definitely asking for the debit/credit card information.