Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Why do I receive unwanted advertisement approx. every third click with the mouse when using Firefox? Does not happen when using Internet Explore. Thanks . Bob

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by kobe

cbconrey
cbconrey
more options

I have run AVG to try and eliminate the problem. One application that I thought might be problem "WEBCAKE" I have tired to uninstall but cannot seem to do it. Address website that I receive the advertisement from also seems to say "FREESURVEY." Prominent advertisement is from "Win prize by completing survey"; "Ancestor Look Up" and "Amazon" item for sale. Thanks for help. Bob Conrey

I have run AVG to try and eliminate the problem. One application that I thought might be problem "WEBCAKE" I have tired to uninstall but cannot seem to do it. Address website that I receive the advertisement from also seems to say "FREESURVEY." Prominent advertisement is from "Win prize by completing survey"; "Ancestor Look Up" and "Amazon" item for sale. Thanks for help. Bob Conrey

All Replies (2)

user633449
user633449
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

kobe
kobe
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!