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why doesn't the auto update to my Firefox always hang up when it is checking compatiblily with my addons?

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  • 1 has this problem
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  • Last reply by cor-el

poseidon1
poseidon1
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Towards the end of an automatic Firefox update, the program opens a dialogue box that says it's checking compatibility of the new version with my addons. It also mentions that I should be patient, that the process could take several minutes. The process continues without normal termination, and I have to use Windows Task Manager to stop it. I've let it run form as long as 35 minutes, but it never completes the process. This has happened for each of the last 3 or 4 auto updates. What's going on?

Towards the end of an automatic Firefox update, the program opens a dialogue box that says it's checking compatibility of the new version with my addons. It also mentions that I should be patient, that the process could take several minutes. The process continues without normal termination, and I have to use Windows Task Manager to stop it. I've let it run form as long as 35 minutes, but it never completes the process. This has happened for each of the last 3 or 4 auto updates. What's going on?

Chosen solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.sqlite file.

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All Replies (2)

Marc Sances
Marc Sances
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.sqlite file.