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If I download the new version it says it will block my security package?

  • 2 respostas
  • 2 have this problem
  • 3 views
  • Last reply by cgogel

cgogel
cgogel
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My Mozilla keeps crashing and it was suggested that I download the new version but when I tried that it said it would block my Norton Security package that is provided by my internet service. I don't want to do this Is there a way around it?

My Mozilla keeps crashing and it was suggested that I download the new version but when I tried that it said it would block my Norton Security package that is provided by my internet service. I don't want to do this Is there a way around it?

All Replies (2)

philipp
philipp
  • Moderator
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hello, first of all firefox won't block or affect your normal norton protection service that is running on your computer and scans for malware, but only the norton toolbar-part which hooks into firefox and offers a few gimmicks but which isn't necessary for your protection.

and according to norton the toolbar is already compatible with firefox versions up to firefox 24. please run the norton liveupdate utility repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more information please refer to http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-24-and-Chrome-30-Support-for-Norton-Toolbar/td-p/1022717

cgogel
cgogel Question owner
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This is what comes up when I hit the button to download "Some of your addons wont work with this update

"Xfinity Constant Guard Protection Suite 1.13.820.2" This is the security package provided by my internet service. I am not great with this computer stuff but if I download the new Firefox version and it does mess things up how do I fix it?