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Firefox keeps crashing outside safe mode (resetting, uninstalling-reinstalling, & disabling all add-ons do not help)

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  • Last reply by anastomosis

anastomosis
anastomosis
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I have actually been having this issue for over a year now with the previous versions. The browser always crashes right after I start it, but it seems work well in safety mode. I have tried resetting the Firefox, disabling all the add-ons in safety mode, and reinstalling the application, but none of these methods seem to work. Here are the crash reports I have after I installed the newest version tonight:

bp-fa942122-97fe-475c-b9fd-d701a2131217 12/16/2013 10:18 PM bp-86a19285-1c0a-40bf-af3b-cf60a2131217 12/16/2013 10:17 PM bp-9c74526b-1071-4353-8bbe-41b052131217 12/16/2013 10:12 PM bp-4e87b0b1-a2a6-41cd-932c-fdd722131217 12/16/2013 10:09 PM

Seems the crash reason is "EXCEPTION_ACCESS_VIOLATION_READ," whatever it means...

I have actually been having this issue for over a year now with the previous versions. The browser always crashes right after I start it, but it seems work well in safety mode. I have tried resetting the Firefox, disabling all the add-ons in safety mode, and reinstalling the application, but none of these methods seem to work. Here are the crash reports I have after I installed the newest version tonight: bp-fa942122-97fe-475c-b9fd-d701a2131217 12/16/2013 10:18 PM bp-86a19285-1c0a-40bf-af3b-cf60a2131217 12/16/2013 10:17 PM bp-9c74526b-1071-4353-8bbe-41b052131217 12/16/2013 10:12 PM bp-4e87b0b1-a2a6-41cd-932c-fdd722131217 12/16/2013 10:09 PM Seems the crash reason is "EXCEPTION_ACCESS_VIOLATION_READ," whatever it means...

Chosen solution

Try to disable hardware acceleration in Firefox.

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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All Replies (2)

cor-el
cor-el
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Chosen Solution

Try to disable hardware acceleration in Firefox.

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

anastomosis
anastomosis Question owner
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Ha! That works!!! Thank you, cor-el! It turns out to be such an easy fix. Unbelievable! LOL