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I've lost all my e-mail folders and saved e-mails

  • 3 respostas
  • 20 have this problem
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  • Last reply by angie.b1

lexer
lexer
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I've used Thunderbird as my mail program for years without problem. This morning, I was able to download and save my e-mail as I always do. However, this afternoon, when I opened Thunderbird, it prompted me to open a new e-mail account which I did, using my old e-mail address. But now all my e-mail folders and saved e-mails are gone. My address book is still intact. How can I recover my old data?

I've used Thunderbird as my mail program for years without problem. This morning, I was able to download and save my e-mail as I always do. However, this afternoon, when I opened Thunderbird, it prompted me to open a new e-mail account which I did, using my old e-mail address. But now all my e-mail folders and saved e-mails are gone. My address book is still intact. How can I recover my old data?

Chosen solution

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

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All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

lexer
lexer Question owner
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Thanks for the response, christ1. Using the link you provided, I was able to restore the prefs.js file from a three-day old version by right clicking on the file and selecting Properties, Previous Versions, Restore. This reset Thunderbird, Tools, Account Settings, Server Settings, Local directory and Local Folders, Local directory to the original folder names. My old Local Folders and saved e-mails are now available.

However, now when I open Thunderbird, I get a prompt from User Account Control asking if I want to allow Thunderbird to make changes to my computer. I respond "yes" and Thunderbird will open, but I would like to eliminate the UAC prompt. I intend to look into this later, but if anyone has a suggestion, please feel free to respond.

angie.b1
angie.b1
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Thunderbird deleted everything in my Inbox with many priceless photos. I have no idea why or how to get everything back.