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I cannot access Facebook and many online apps.

  • 2 respostas
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

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My browser shows a white screen with no images and times new roman text when I load my Facebook. Similarly, when I enter YouTube, it shows another white screen with times new roman text. When I try it with Internet explorer or google Chrome, both of them work. Mozilla Firefox has been my browser of choice since 2008, what has happened?

My browser shows a white screen with no images and times new roman text when I load my Facebook. Similarly, when I enter YouTube, it shows another white screen with times new roman text. When I try it with Internet explorer or google Chrome, both of them work. Mozilla Firefox has been my browser of choice since 2008, what has happened?

All Replies (2)

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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You can also check for these issues:

Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also: