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i need to talk with someone please

  • 3 replies
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  • Last reply by James

pdbr10
pdbr10
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I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.
Attached screenshots

Modified by James

All Replies (3)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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As long as Norton is quarantining/remove the threat, you shouldn't worry. You can contact Norton to have the file analyzed as a "false positive" and also see if any other Norton users are experiencing the same scan results on the Norton Community Forum.

(By the way, MSE saw end-of-service Jan. 2020)

pdbr10
pdbr10 Question owner
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i did not k

Modified by pdbr10

James
James
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Dropa said
I would say disable Norton and install MSE for Windows 7 and that should stop any false alarms.

You sure about that? https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962