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Thunderbird doesn't start

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

shidlowski
shidlowski
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When I attempt to start up Thunderbird I get the following message: the procedure entry point ?GetProfilingStartTime@detail@baseprofiler@mozill@@YA?AVTimeStamp@3@XZ could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Thunderbird\xul.dll

and the following message: Couldn't load XPCOM

I don't know how to procede

When I attempt to start up Thunderbird I get the following message: the procedure entry point ?GetProfilingStartTime@detail@baseprofiler@mozill@@YA?AVTimeStamp@3@XZ could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Thunderbird\xul.dll and the following message: Couldn't load XPCOM I don't know how to procede

All Replies (3)

david
david
  • Top 10 Contributor
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I suggest installing Thunderbird over the top of your installation.

shidlowski
shidlowski Question owner
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Hi David I took your suggestion and I now have a working version of Thunderbird, but I don't have all my old emails. How do I get them back? Paul

david
david
  • Top 10 Contributor
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If this is a POP account, they may still be online. I suggest checking your online account first to confirm that they are there. Then, if it's POP, you could look for a file called popstate.dat in your profile and delete or rename it when Thunderbird is not running and then restart Thunderbird. That should allow you to download any remaining online messages.