Problem with sending and receiving e-mails
Hello, We have problem with sending and receiving e-mails. Sometimes Thunderbird just stops receiving e-mails. We can send messages but they can be saved only in local folder. In browser e-mails arrive and we can send them without any problems so it has to be some problem with Thunderbird. We were trying a lot of solutions, but only one works - creating new profile. It is very time-consuming solution, because we have to copy all e-mails, contacts, user settings, etc and we have to create a new profile couple times in a month... We were trying to off our antyvirus, forget password, etc. Probably there is some problem with certificates, but we do not know how to fix it. We use IMAP. Let me know what we can do to solve this problem, because creating new profiles is too tiring... :(
Regards, Maciej Sendziuk
All Replies (2)
And when you create a new profile everything works fine? Until it eventually deteriorates again? Try this when the problems appear:
Start Thunderbird in Troubleshoot Mode. The following article explains how to do that and why it can be useful to help identify the cause of a problem:
https://support.mozilla.org/kb/troubleshoot-mode-thunderbird
What's your operating system? If Windows, start in Safe Mode with Networking mode:
https://support.microsoft.com/help/12376/windows-10-start-your-pc-in-safe-mode
Does any of that cause the problem to go away?
Thank You for answer and advices. Everything works for now because I created a new profile just before writing this post. I will try it when problem appears again (I think within a few days...) and I will let You know if it helped.
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