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Subscription folder list is blank

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  • Last reply by davehuong

davehuong
davehuong
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I have 2 email accounts, both IMAP with comcast.net addresses. One account works fine, I'm able to subscribe to all folders. But when I try to subscribe for the other account, the "Select the folders to subscribe to:" list is blank. I've clicked Refresh but the Folder List but is still blank. What could be causing this? I'm considering deleting the account and adding it back, but I would lose some messages if I did that. It is set up with the imap.cpmcast.net server and the settings are just like the other account that works.

I have 2 email accounts, both IMAP with comcast.net addresses. One account works fine, I'm able to subscribe to all folders. But when I try to subscribe for the other account, the "Select the folders to subscribe to:" list is blank. I've clicked Refresh but the Folder List but is still blank. What could be causing this? I'm considering deleting the account and adding it back, but I would lose some messages if I did that. It is set up with the imap.cpmcast.net server and the settings are just like the other account that works.

Chosen solution

I deleted the account and attempted to re-add it. At first, I got an error message saying there was an error logging in. Then I remembered that I got the same message when I added the account the first time along with some kind of OAUTH error. So I changed that to Autodetect and then the email account was added. Went to the folder list and it was populated so I subscribed all folders successfully.

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davehuong
davehuong Question owner
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Chosen Solution

I deleted the account and attempted to re-add it. At first, I got an error message saying there was an error logging in. Then I remembered that I got the same message when I added the account the first time along with some kind of OAUTH error. So I changed that to Autodetect and then the email account was added. Went to the folder list and it was populated so I subscribed all folders successfully.

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